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Terms and Conditions
Shipping and Delivery
Most orders placed Monday-Friday will packed and sent within 1 to 2 business days unless otherwise specified on the product detail page. Our standard delivery option is shipped with a tracking number. Please view the delivery estimates page to see more specific delivery time frames. The customer is responsible for providing a correct address during checkout. If a package is ever undeliverable due to an incorrect address, the customer may responsible for any shipping charges to resend the package.
Within 12-48 hours after your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name. You can also view this information by signing in to online Order Status section. Copy and paste the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available, it can take a few days for tracking information to activate. Postal carriers may not provide up to date tracking information.
Lost packages: If a package is ever lost in transit, please get in contact with us to make arrangements for the package to be resent.
Return and Refund Policy
Products purchased through us can be returned for an in store credit or exchange within 30 days from the date you received your order. Please read the below steps explaining the conditions and how to exercise this.
CONDITIONS:
- WE ARE NOT ABLE TO TAKE A RETURN FOR ANY USED ITEM. IF ANY ITEM SHOWS SIGNS THAT IT WAS USED, IT WILL BE REJECTED AND SENT BACK TO YOU.
- FOR ANY SIZING ISSUES, THE COSTUME IS ONLY ELIGIBLE FOR EXCHANGE FOR THE CORRECT SIZE, IT'S NOT ELIGIBLE FOR A REFUND. IT IS ALSO ELIGIBLE FOR AN EXCHANGE TO A DIFFERENT COSTUME, PROVIDED THAT THE COSTUME DOES NOT SHOW SIGNS THAT IT WAS USED.
- IF THE ORIGINAL COSTUME PACKAGING HAS BEEN OPENED, IT'S ELIGIBLE ONLY FOR AN IN STORE CREDIT OR EXCHANGE TO ANOTHER SIZE.
- IF YOU WISH TO RETURN AN UNOPENED ITEM FOR A REFUND, THERE WILL BE A RESTOCKING FEE OF AT LEAST 15% OF THE PRODUCT VALUE. AN ALTERNATIVE TO A REFUND IS AN IN STORE CREDIT OF THE FULL PRODUCT VALUE. AN IN STORE CREDIT IS GOOD FOR 6 MONTHS. SHIPPING IS NON-REFUNDABLE.
1. Request a return number by e-mailing us or using on our website contact form before returning the product. Please include your name, order number, the reason for the return. Within 1 to 2 business days after submitting the request you will be contacted via email with an RMA number and product return instructions.
2. Returned items must be complete condition and not missing necessary parts. When returning a product, please write your RMA number on the package.
3. We DO NOT provide any prepaid return shipping or return shipping compensation.
4. Refunds will be issued back to the original payment method. The refund will be issued after we have inspected your returned product (the returns department will check to see if the item was opened or used). If the product is not required to be returned, the refund will be issued on the same date as we specify to you by email.
5. We are not able to refund back any shipping cost.
If you wish to get a replacement of the same product after 30 days from the date you received your order, please get in contact with us and give us an explanation of the defect. For some costumes we can do repair work, but it is usually better to do any repair work with a local tailor, to save on expensive shipping costs.
If you wish to get a replacement of the same product after 30 days from the date you received your order, please get in contact with us and give us an explanation of the defect. For some costumes we can do repair work, but it is usually better to do any repair work with a local tailor, to save on expensive shipping costs.
Cancelling an Order
You may be able cancel an item or an entire order, provided the item(s) in your order have not been processed, prepared for shipment, or have not shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns section and get in contact with us.
Security
Your safety is guaranteed because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
After you click on the "Proceed to Checkout" button, secure pages are indicated by:
•the web address changing from "http://" to "https://"; and
•a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser
Your personal information will never be shared. It is only used for processing your order and communication with you about the order.
